Live help from our team, product guides, and answers — all in one place.
We are a payment gateway (not the shop you bought from). For transfer issues, our chat will ask for the account you paid to and your bank session ID before connecting you to our team. WhatsApp messages are only sent after we verify those details.
Payments, invoices, rentals, and more.
REST API with webhooks for WooCommerce and custom sites.
Send payment links and track collections.
Property listings and booking payments.
Group payments and shared contribution links.
See the customer payment experience.
Send money on WhatsApp or to any bank. Support refunds may credit your wallet — transfer out to any Nigerian bank.
Full guideSee all FAQs including search for WordPress, API, and developer program topics.
Visit https://www.check-outnow.com/support for help articles and channels, or https://www.check-outnow.com/contact for direct enquiries. Include your business ID and transaction reference for faster help.
We aim to respond to merchant and developer issues as quickly as possible. Critical payment outages receive priority; exact hours may vary by channel listed on https://www.check-outnow.com/support.
See the status page linked from https://www.check-outnow.com/support for platform availability and incident updates.
Read the troubleshooting section on https://www.check-outnow.com/wordpress-plugin and the WordPress FAQ category at /faqs#wordpress-plugin. Still stuck? Contact support with your WooCommerce version and webhook URL.
Review https://www.check-outnow.com/api-docs, apply to https://www.check-outnow.com/developers/program if you want revenue share, and email support with API request IDs from your dashboard logs.
Yes. Use https://www.check-outnow.com/contact and describe your use case, expected volume, and technical stack. Enterprise and agency partnerships are welcome.
We use HTTPS everywhere, secure credential storage for API keys, and access controls in the business dashboard. See https://www.check-outnow.com/support and our security page for practices and reporting channels.
Verification requirements depend on your business type and volume. The dashboard guides you through identity and business documents needed to unlock full features.
Use our fraud awareness resources and contact https://www.check-outnow.com/contact immediately with transaction references. Never move money based on unsolicited WhatsApp or email instructions.
Yes. Rotate or revoke keys from the business dashboard if exposed. Update your live integrations promptly after rotation.
CheckoutPay is bank-transfer-first for many flows. Sensitive operations use secure pages; merchants should not store full account passwords or PINs.
We operate under applicable Nigerian financial services and partnership arrangements required for our products. Specific licensing details are available on request for enterprise merchants.