Fraud Awareness

Last updated: May 2026

Fraudsters target businesses as well as consumers. Staying alert protects your funds, your customers, and the integrity of the payment system. This page lists common risks and practical steps. It does not replace law enforcement or bank security advice.

Common scams

  • Phishing: Fake emails, SMS, or websites that imitate CheckoutPay or your bank to steal passwords or OTPs.
  • CEO / vendor fraud: Urgent messages pretending to be a director or supplier asking for a change of bank details.
  • Overpayment and refund fraud: A payer sends too much and pressures you to refund outside normal channels.
  • Account takeover: Weak passwords or reused credentials allow criminals to access your dashboard.

Protective habits

  • Always sign in via the official CheckoutPay website or verified app distribution channels.
  • Verify payment instructions independently (call the known number) before changing settlement details.
  • Use strong, unique passwords and limit admin access to trusted staff.
  • Never share OTPs, PINs, or recovery codes with “support” who contacted you unsolicited.
  • Monitor balances and settlement reports regularly; report anomalies immediately.

Regulated ecosystem

CheckoutPay operates within Nigeria’s regulated payments environment. Customer funds and settlement integrity are supported through arrangements with MetroOven Innovations, which operates within applicable CBN and NDIC frameworks as relevant to its licence. That does not remove your obligation to verify counterparties and invoices on your side.

If you suspect fraud

Contact us immediately through the official support channel on this website. Preserve evidence (screenshots, headers, transaction references). Report criminal activity to the Nigeria Police Force and your bank as appropriate. You may also use public reporting channels maintained by Nigerian financial authorities for certain categories of complaint.

Education

We may publish alerts or guidance as new threats emerge. Check this page periodically for updates.

CheckoutPay Support